Frequently
asked questions
Our FAQ section helps you find answers to common questions
Where is guest parking and do I need a permit?
When visiting on a weekend we encourage everyone to park on residential roads. These roads are free from restrictions on Saturdays and Sundays. This then frees our small carpark situated at the front of the church for those who need assistance, giving them a place nearby the entrance for drop off and pick ups.
When visiting during the week, we welcome visitors to use our carpark, space permitting. If there isn’t space, you can purchase a parking permit from us, enabling you to park in a residential bay.
What is there for the kids?
On Sundays we have Creche for babies and toddlers. From age 4 to 7 we have Sunday School youngers, then 7-12 for the older Sunday Schoolers. Teens then move on to our Youth group.
On Saturdays once a month we have Messy Church, where kids of all ages engage in fun, messy, creative activities that all have a biblical message. They then enjoy story time and a light meal together.
Friday’s we have our Infusion Youth night, where teens come together, integrate and learn and build their relationship with God in a relevant and enjoyable way.
What denomination is this church?
We are a Pentecostal Church, under the umbrella of Elim Pentecostal Church.
How do I join the church?
There is no particular way to ‘join’. Simply come along to our services. We do encourage you to complete a welcome form so we can get to know who you are, keep you engaged and informed of our activities and encourage you to join our Newcomers Breakfast where the Pastors can meet you in a more intimate setting with others new to the church and answer any questions you may have.
How do I get involved in a ministry?
If you would like to get involved in a ministry, the first port of call would be to liaise directly with the minister leader. If you are unsure of who that is, email us at info@kingswaycutychurch.org and we’ll connect you with the right person.
If you desire to book a Wedding or Funeral with us, please go to the Wedding/Funeral page and click to download the booking form. Please complete all sections and return it via email to the email address provided in the form.
If you are simply hiring one of our halls or rooms, complete the Hall Hire Enquiry form found on the Hall Hire page. Click submit and it will be sent to us automatically.
Do allow 3-5 days for a response as volumes are high and staffing is low. Someone will be in touch as soon as possible.
What happens after I have submitted my form?
Once your form has been received, a member of the team will review your request and get in touch. If all information has been provided and no further information at that point is needed, a quote or invoice will be sent to you for you to review. All of our bookings require a 50% security deposit in addition to the booking fee to secure your booking. This will be detailed in your quote/invoice.
What is the parking like?
Parking in the area is free on all residential roads on Saturdays and Sundays. If you booking is on a weekday, you will need parking permits. These are provided by Waltham Forest. We can make the order for you, however we will need at least 4 weeks notice including payment to ensure your permits will arrive on time. You will need to inform us of how many cars you will need permits for and how many hours each car needs covering for. At present, permits are £1.50 per hour, however these prices do change, so please ensure to speak to a member of staff for the latest pricing information.
What time can we come in to set up?
You have access from the start time you request on your form to the end time requested. Please ensure to account for set up time and clearance when filling out your form. When bookings overrun you risk losing your deposit.
Can we bring alcohol?
We have a strict no alcohol policy
What is the latest time we can book until?
The premises needs to be cleared and locked by 11pm
I have paid my deposit. When will I receive it back?
Once the building is checked over and all is well, you will receive an email from us requesting your account details to issue the refund. Funds should be in your account within 3-4 working days from receiving your account details. If for any reason funds have been deducted from your deposit, this will be explained.
What is your cancellation policy?
3d. Where written notice of cancellation is received by us less than 10 days before the requested date of hire (or first date of the hire period) or where no written notice of cancellation is received by us, then 100% of the hire charges and any additional charges agreed at the time of booking or amended thereto, shall remain payable by the Hirer.
Our cancellation policy can be found in the Terms & Conditions of Hire under Section 3:
3a. The Hirer may cancel any booking made provided written notice of cancellation is received by us at least 30 days before the first date of the hire period.
3c. Where any written notice of cancellation is received by us between 29 and 10 days before the first date of the hire period, then 50% of the hire charges and any additional charges agreed at the time of booking or amended thereto, shall remain payable by the Hirer.
3e. In the event of any cancellation or termination of the hiring, no liability shall fall upon us in respect of any loss sustained or expenses incurred by the Hirer or any other person as a result thereof. We advise Hirers to be insured against such loss.
If we suspect a hirer to be using a facility for an illegal or immoral purpose we have the right to cancel your booking and any subsequent bookings. If a booking does not align with Kingsway Church values the Church has the right to refuse the booking and subsequent bookings.
